Crucial Conversations: Tools for Talking When Stakes are High

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

McGraw Hill,  June 2002

Discover how to communicate best when it matters most

Crucial Conversations gives you the tools to handle life's most difficult and important conversations. You'll learn how to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive

    paperback | ISBN: 9780071401944 | Publication Date: June 2002

    "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
    --Mark Victor Hansen, cocreator,#1 New York Times bestselling series Chicken Soup for the Soul

    "This is a breakthrough book. I found myself being deeply influenced, motivated and even inspired."
    --From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

    "Relationships are the priority of life, and conversations are the crucial element in profound caring of relationships. This book helps us to think about what we really want to say. If you want to succeed in both talking and listening, read this book."
    --Dr. Lloyd 1. Ogilvie, chaplain, United States Senate

    "Important, lucid, and practical, Crucial Conversations is a book that will make a difference in your life. Learn how to flourish in every difficult situation."
    --Robert E. Quinn, ME Tracy Collegiate Professor of OBHRM, University of Michigan Business School

    "I was personally and professionally inspired by this book -- and I'm not easily impressed. In the fast-paced world of IT, the success of our systems, and our business, depends on crucial conversations we have every day. Unfortunately, because our environment is so technical, far too often we forget about the 'human systems' that make or break us. These skills are the missing foundation piece."
    --Maureen Burke, manager of training, Coca-Cola Enterprises, Inc.

    "The book is compelling. Yes, I found myself in too many of their examples of what not to do when caught in these worst-of-all-worlds situations! GET THIS BOOK, WHIP OUT A PEN AND GET READY TO SCRIBBLE MARGIN NOTES FURIOUSLY, AND PRACTICE, PRACTICE, PRACTICE THE INVALUABLE TOOLS THESE AUTHORS PRESENT. I know I did -- and it helped me salvage several difficult situations and repair my damaged self-esteem in others. I will need another copy pretty soon, as I'm wearing out the pages in this one!"
    --James Belasco, best-selling author of Flight of the Buffalo, entrepreneur, professor, and executive director of the Financial Times Knowledge Dialogue

    "Crucial Conversations is the most useful self-help book I have ever read. I'm awed by how insightful, readable, well organized, and focused it is. I keep thinking: 'If only I had been exposed to these dialogue skills 30 years ago. . .'"
    --John Hatch, founder, FINCA International

    "One of the greatest tragedies is seeing someone with incredible talent get derailed because he or she lacks some basic skills. Crucial Conversations addresses the number one reason executives derail, and it provides extremely helpful tools to operate in a fast-paced, results-oriented environment."
    --Karie A. Willyerd, chief talent officer, Solectron

    "The book prescribes, with structure and wit, a way to improve on the most fundamental element of organizational teaming and growth -- honest, unencumbered dialogue between individuals. There are one or two of the many leadership/management 'thought' books on my shelf that are frayed and dog-eared from use. Crucial Conversations will no doubt end up in the same condition."
    --John Gill, VP of Human Resources, Rolls Royce USA